USA Rent-A-Space

Declining Facility

When I first moved in, I thought this facility would be a good choice, one reason was due to the gated access and how often a manager was on the property. Ms. Toni was amazing and did the absolute best she could. Now that she is gone management is very rarely seen taking care of or even at the property. I quickly noticed this facility was declining due to a lack of care, the gate stays broken, even trapping me inside after hours once. In the 12 months I have been here, not once have the cameras on the back row worked; this row also has little hallways with more storage units, and is very dark at night. Due to the homeless community who live right on the other side of the fence and have been seen walking through the facility at night, I have often felt unsafe when accessing my unit before daylight. The units have no lights, but the power outlets on the rows are not intended for use by tenants. When the rent increase notification was sent by management, who claimed the increase was to help improve the facility, I responded with a letter requesting to know what improvements management intended to make that the extra money I would be required to pay would be going to as a good faith measure and not wanting the extra money I would be charged to go to waste and to actually be used for improvements as promised. No response was ever given, and months later even after this rent increase I have yet to see a single improvement. In April, my unit began leaking, and since I planned on leaving the facility entirely, my rent was discounted by half for 2 months, but halfway into May there is now a rat problem. Damages to clothing and other items have now happened again. We have 2 dumpsters at this location, but are unable to use either, and if we do, then a $300 fee is added to our account. Facility list units same as mine for cheaper then what I am charged online (without discounts).

The people were Extremely friendly and helpful

Well, I wasn’t prepared for him to have everything put on cars ahead cash money that was kind of inconvenient but I have I had to find someone to use their card and I just gave him the cash but still I mean that’s only thing that was Stressful

Awsome

Wouldnt change a thing. And recommend this to everyone that i come in contact with

Very friendly people

Overall if I needed to rent space agin this would be thebplace

No comments except over all everything is good

I always have loved renting storage space from USA storage. It's just something about the people in general.