Public Storage - Forest Park - 4560 Frontage Road

Threathen, humiliated, racially profiled and degraded

The manager Pam was very unprofessional, rude and insulting. I'm appalled that she is even authorized to be a manager. Yet along work for Public Storage at all. I was on a personal phone call and this lady insulted me by calling me a the "N" word, to add insult to injury, she followed it up with other degrading and racial remarks. Ex: a fly, you rat A** B*tch, and other very obsense insulting names. I had to remind her I was on a private phone call..and that my conversation had absolutely nothing ro do with her. She then got very irate and threatened me with a $150 fine due to my items being stolen from the location while I did my 2nd return trip to the facilityand wanting to file a theft report. She stated, " if you want to call the police on us then I'll file a abandonment of goods on you. I believe the term for that action was LGP or something along those lines. She refused to do an incident report for my items that were stolen under the surveillance camera. She refused to get another manager for me to conduct my business with, she refused to remove the lock taken off my storage door..min you I just moved in the day prior & paid all my fees. However, I put their cart in my storage for safe keeping while I completed my 2nd return trip. By that time which was 7:02pm the office was closed. So she threatened me even further with theft of their goods, which was a cart (mind you they were holding my driver License in exchange) This women is one of the most iriate, rude and unproffesional, corrupt & mean spirited women/managers I have ever come across in my 42 yrs. Of life. Mrs. Laura is a very sweet women in which I completed the remaining of my transaction with after walking away from Pam due to her insubordination & degrading conduct towards me as a customer. This incident took place on 8/3/24 @10am

A pleasant experience.

Mrs. Laura was absolutely wonderful in assisting my family and I. I really appreciated her professionalism & honestly , she could teach a class on customer service. She was great! Thank u!

Storage unit great

The storage unit was perfect for moving out of my two bedroom apartment. The keys were already in the unit and it was easy access. I wish there were after hours to access the unit, because 7pm is too early to close.

Great Space Good Price

Number for reservation was a bit confusing but everything else was pretty smooth

i will never use this place again.

My unit was inside the facility. It was broken into. My valuables were stolen. Come to find out no cameras were located inside the facility. Only at the front gate . Gave me major headache when using the insurance that they provided me. -F minus rating

Yes was good

Lisa was Awesome and helped over the phone

Nice property.

The only problem I had was the communication. It was like going around the world to get in contact with someone at the location. After getting in touch with Ms. Laura everything was perfectly fine after, really quick and easy.

Fast service, good pricing

Thank you! Great service. Easy process!

Employee was very good

The employee at the front desk was very good

Good Customer Service

Good Customer Service and clean

Pleases

Very good service. Switched units and was immediately accommodated

Great clean peaceful environment!

Great clean peaceful environment!

Customer Service is A one.

Customer Service is A one.

Great Customer Service

One of the managers Dee checked me in. She was very detailed about everything! Very nice and pleasant during these unprecedented times.

Great facility

They explain everything thoroughly. Price is fair.

Everything was great

Everything went according to what I neede

Polite and courteous employees

Polite and courteous employees! David helped me get everything settled and more!

My experience with the staff was great

My experience with the staff was great. I hesitated when I saw the conjested location. Otherwise no issues so far.

The online process was easy to use and...

The online process was easy to use and efficient. When I arrived onsite, the team was very cordial even if they were not assisting you. Made sure I was fully aware of my purchase. Explained all the documents I was signing. As a repeat customer, it was good to see a familiar face and continued customer service.

Overall

Overall, the staff is great. Supplied all necessary information and good direction. Thanks