Public Storage - Decatur - 1210 Clairmont Rd

There was a few problems with the move, but your unit manager was helpful.

I was told I would be able to move in early on the morning, only to arrive and find my unit not available to me. I contacted customer service who gave me the number the area manager. After a couple of hours I went to the location of the main office. The manager apologized for the inconvenience and we returned to the unit and was given access. The facility is clean and well maintained and the security is excellent. Despite the early problems, I would highly recommend this company.

Too much stuff

I had too much stuff & was running out of room. The Public Storage facility is close to my condo. Rental was easy.

Poorly Maintained and Non-Existent Customer Service

Public Storage went downhill after Sylvia left and hit rock bottom with the conversion to a virtual location. Your call center is a customer service hell.

Sylvia is so kind and so helpful

Sylvia is so kind and so helpful! I feel so good storing my stuff with you because she made such a good impression on me.

Everything went smoothly

Everything went smoothly. The manager is so nice and knowledgeable.

Just simply good

Just simply good

Dajha and Sylvia were great!!

Dajha and Sylvia were great!!! They were courteous and professional still personable!!! They were sure we were comfortable with our choice and how the system works. I'd highly recommend this particular Public Storage!!!

They were helpful and easy to work with ...

They were helpful and easy to work with from start to finish!

This facility is very secure, immaculately clean, reliably climate controlled, and dry (I was worried about my outside wall storage space leaking with all the rain we had this summer). I stored a fine art and print collection, musical instruments and 100s of vinyl LP's for over a year. When I moved out of the space, everything was in the exact perfect condition as when I moved it in. The location is really convenient for City of Decatur residents, and the office staff are super friendly and accommodating.

Sylvia did a wonderful job in finding just the right space at the right price for us. Move-in was seamless. Highly recommend.

Sylvia was extremely helpful and both staff members were happy and friendly...even on a rainy day. They even tried to find me a better deal! Professional all the way. Thanks again!

The customer service at my location was great, but amenities need a little upgrade

The customer service at my location was great- Sylvia helped me find the right size unit and the right price for my needs. The only drawback (again, at my location) is that there are not enough floats to be found to use and of the 3 floats I have seen, two are not in good shape at all. I really feel that this is ridiculous. PS should be making it easy for folks to be able to get their belongings to and from their units, not difficult by making folks run all over the place in hopes of finding a float to use.

Sylvia...storage facility manager

Sylvia, the Public Storage manager on Clairmont Rd., was excellent. She was pleasant, helpful, knowledgeable and gave me a positive impression for my introductory experience with Public Storage.

The staff is great; getting something major fixed, not so great

The staff is great - I actually have three storage units at the site. The only, but big, issue I have is that one of my units is on a floor where it says it's climate controlled but the AC has been out for almost a month. I'm working with the staff to try to get it fixed now, but there are things in the unit that I will have to replace due to the heat. Face to face service is great. Getting something fixed of major importance, not so great.

I have rented storage units from this facility for many years. They are clean and very accommodating especially Sylvia who has worked there for many years. I appreciate Sylvia's thoughtfulness.

This Public Storage facility is very secure, well lit, clean, and air-conditioned. Zero complaints. One Public Storage employee, Sylvia, went out of her way to help me and wanted to make sure that I got the best storage experience. Aside from her very personable nature, she offered to exchange the moisture-removing box while I was away, and looked over my movers with me after they had almost bailed on me. She genuinely cares about Public Storage's clients. Sylvia is very helpful and you won't have to be lucky to work with her. She's there most days.

Very Impressed!

Great rates lots of space awesome staff and safe location .

Provided the storage I needed.

Great onsite manager; she was very helpful and professional.

If you're looking for storage space Public Storage is the best game in town.

This is the third time I have rented from Public Storage. The representatives are always friendly and professional. There are a variety of spaces to fit every need. The facilities are convenient and extremely well kept. Finally, the cost is reasonable.

Great service form Sylvia

Sylvia was very professional and efficient, and the prices here are the best in the area. Reserve on line and save a few bucks. So far I am happy.