Prime Storage - Dallas

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Surprise charges, poor security

Mgmt moved large rv on one side and large trailer on the other making it impossible to park. They moved me to another spot but then charged my credit card $17.61 without telling me there would be an additional charge and without my authorization. Did not see any security cameras and found the gate open/broken several times.

Nice storage

No complaims, all good. Reps are friendly and prompt to help. Facility is clean, easy and organized. All good. I am satisfied ;)

Spots in my area are hard to find so when one opened here, I grabbed it.

Needed a 40 foot trailer slot for my 36 foot travel trailer. My previous storage location went out of business and spots in this area are very difficult to find. So when I got the notice of closure, I started looking immediately and found one at Prime in Dallas GA. Pricing was the same as anywhere else but because I already had a 10X10 storage container spot, I got a 20% discount so Im even happier. Billing is easy as they take credit cards and charge them monthly. One thing that is a bit of a hassle is that they require documentation from insurance companies on coverage. My agent usually handles that for me with a phone call but none of the other places Ive used before ask for that. I guess that its a liability issue for them. I presume that they have cameras on site to monitor whats going on; Ive never looked for them before. The place is tight for trailers but it can be done. Wish spots were 10x40 instead of 8X40 but those are the golden key of storage spaces and nearly impossible to find. Not open 24 hours but open enough time to get what you usually need done. Has 24 hour security. Not sure about lighting where the trailers are stored but Ive never been there at night.

Clean and friendly

Was able to do everything online and by phone. They give what the offer says and nothing less. Easy going friendly people

Good experience

Great and easy experience. Like to take care of a much stuff on line as possible.

Great customer service

Great folks to work with , quick and efficient

Professional service representative.

Everything went in a timely manner as planned for our storage unit. There was no questions left to ask as everything was explained up front.

turns are tight for long trailers

Overall a nice place clean very good customer service.

Very convenient and accessible

It is located near me and the online quick access was very helpful.

Highly Recommend

When I walked into Prime Storage, I was amazed at the way I was greeted. Never have I ever had a pleasant experience getting a storage unit in any other storage facility as i did this one. Robert was so very informative and I left there knowing my belongings will be protected. Thank you Prime Storage for such a pleasant experience ЁЯШК

Robert was awesome!

Robert was very friendly and informative and his customer service was excellent!

A-1 Facility

Very nice facility. The units are clean and the service is excellent.

All is well!

Haven’t taken our RV yet but think we’d are going to love the slot we reserved!

Great place to get some extra space.

Great setup for RV storage. Easy to get in and out of.

Great customer service

Convenient location for me. pricing is comparable to other facilities in my area.

Prime Storage Dallas

Reservations simple and easy. Wonderful customer service at the facility. Clean unit.

Best storage in this area!!!

Thank you for your help and fast friendly service. The price is reasonable too.

Moving and definitely needed a safe place to store my household belongings.

Moving and definitely needed a safe place to store my household belongings. Matthew was so helpful and I would definitely recommend this place to anyone if they happen to need storage. It’s already an unfortunate situation when you have to have storage so it’s nice to have a very nice customer service involved.

Good place

The space promised was available and was a great price.