SmartStop Self Storage - Wildwood - 5688 E. State RD. 44

Ignored after formal complaint

Filed a formal complaint for water and mold damage to items stored here. No response. Followed up—still nothing. Second-floor unit, minimal access, selective damage, dry floor at move-out. Multiple hurricane closures during storage period. The issue isn’t just the damage—it’s the complete lack of accountability or communication.

Water damage to stored items and no response to formal complaint

I stored my belongings in a second-floor unit from May 2023 to January 2026 and accessed it only twice—at move-in and move-out. Upon move-out, I discovered water and mold damage affecting some items, while others in the same unit were untouched. The floor was dry, which makes the source of the damage unclear and concerning. During my rental period, the facility was closed multiple times due to hurricanes, and there were communications about property updates, including solar panel installation. These factors raise reasonable questions about possible exposure during storage. I submitted a formal written complaint and demand for resolution but never received any response. While the rental process itself was straightforward, the lack of communication or accountability when an issue arose is very disappointing.

We have already talked to a couple people about the place

Had a great experience with the team there and we are very satisfied with the unit.

Storage unit repeat

I was very disappointed that I was charged an additional $29 for administration fees. When I had just rented a storage unit from you a year ago.

Awesome!

Perfect! Staff was amazing! Place is clean and well protected.

Great experience

Michelle was very professional and efficient.

Great location at a fair price.

Good experience with the agent at the location and real smooth move.

Clean & good prices

Easy to movie in. Look secure with cameras around. Clean place is a plus.

great

super!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

all went fine with registration and move in

registration went fine, facility very clean

great

customer service was fantastic

Great

Very nice neat and clean. Decent price

Good,

Good space an price, its in a good space