Public Storage - Lauderhill - 4811 N University Drive

The location manager was very helpful

The location manager definitely was the sale for me . She was very helpful and she was a very nice person

Elevator was broken now billing is a disaster

I rented an upstairs unit and moved a few things in the day before my big move of all my furniture. I returned the next day with a U-Haul full of furniture and 1 hour to return the truck only to find there was a sign advising that the elevator was out of service and there was no access to the stairs. I asked the lady at the front why there was no access to the stairs and she told me because the doors were locked. Not only is that ridiculous but it’s a fire hazard! I told her the truck was due back now in less than an hour and my things are already upstairs. She agreed to give me a temporary downstairs unit but the problem i live 9 hours away so I can’t just come back and move stuff whenever they decide to get it together! She worked it out to have one of my family members come get my stuff from upstairs, move it to the downstairs unit and I cancel the upstairs one, not perfect but better than nothing. I asked her if I would owe anything she told me absolutely not because I already paid all my start up fees for the upstairs unit. Everything is moved, unfortunately I get the truck back late because of this delay but at this point I just want everything done. The next day I get a call saying I’m late on my bill! No notes in the system advising the girl who called me or the situation. I now see in my app I owe money for the downstairs unit! I’ve been calling to try and figure this out but no answer so hopefully this review will prompt someone to contact me! 10/10 DO NOT RECOMMEND

Yes recommend

Efficient Fast Service Pleasant Customer Service

Absolutely!

Excellent service & seamless online process.

Service was great!!

Jory was excellent in her time, patience & accommodation. Hope she gets a promotion within the company & whoever takes her place is able to pickup where she left off.

My Experience at Public Storage

Ms. Jory, was very professional, greeting with a smile and took the time to explain all the information from checking in, checking out and the monthly fees. Thanks Ms. Jory

Great place and service

Great place and service

friendly

friendly - courteous - professional Harvey E. Hyde

I had a 3pm appointment

I had a 3pm appointment, I ended up having to wait nearly 25 minutes in the lobby. The unit I rented has a column in it, so I'm losing a few cubic feet and received no discount. Also, I was required to purchase insurance even though I have my own insurance already. My overall experience was just average

First time renting a storage unit and...

First time renting a storage unit and the process was super easy starting with the reservation online and the representative at the location. I only wish they'd tell you about the insurance before the reservation so you are prepared

Public Storage and sweet and courtesies...

Public Storage and sweet and courtesies to the people keep up the good work

Extremely efficient

Extremely efficient. Reservation process was efficient and quick. Staff was pleasant, helpful and knowledgeable. Property is clean Highly recommend

Lauderhill PS - Excellent

I needed a storage unit quickly because of a sudden move. Antoinette, the property manager, was professional, kind and showed my husband and I a very accessible space. She made our experience absolutely wonderful and easy. Thank you for everything.

Jamaican girl is super nice and always willing to help you

Andreana was the most helpful person I have encountered in a long time. She went above and beyond to help me with my storage needs. Thanks so much

Very nice attention by Andreana, I would give her a raise. Thank you

I am so please with friendly, kind, welcoming service I received at this Public Storage facility. Cindy was so kindhearted and caring. My truck was late, so I could not make it to the storage on time. She called me to check that I was still interested in the storage and to remind me that the storage closes at 5:00 P.M. However, it was 4:55 ans I was several minute from the facility. I had my things on the truck headed there. I asked her to kindly wait for me and she did. Cindy was pleasure, very professional and understanding. I cannot tell you how this Lady made my day!; after being tired and hungry. I highly recommend this facility. Sometime, we forget how hard it is for people in customer service positions. The disrespect and brutality they endure because they are not able to give everyone what they want only because they do not have the power to do so. For that reason, I needed to take the time to write this review. I truly appreciate the kindness and understanding and outstanding service I received. Thank you, Cindy. Cindy certainly truly represents your company with the utmost respect and professionalism. Cita C. S.

Great

The service was very accommodating and allowed me to make a decision for the storage I needed with no pressure. i would recommend Public Storage to anyone who ask.

convenience and great customer service

I'm in the middle of doing some home renovations so needed a place for short term storage. I went to one of your properties but they didn't have the type of unit I was looking for. The young man was extremely helpful. He checked another property and saw they had what I needed. He gave me the address, directions, phone number, etc. The employee at the second property was every bit as nice, helpful and welcoming. It makes life a whole lot easier when dealing with GREAT customer service.

EXCELLENT BUT COSTLY FACILITY

HELLO THERE-- EASY ACCESS OF PUBLIC STORAGE FACILITY MAKES IT VERY UTILITARIAN- OUR SPACE OF 15' X 10' IS NOW ALMOST FULL OF ITEMS WE WILL TRIAGE AFTER OUR DOWNSIZIING MOVE----, AT OVER $200 PER MONTH RENTAL FEE- IT IS A FINANCIAL BURDEN, BUT A MUCH NEEDED PLACE TO STORE OUR "STUFF" IN THE INTERIM-- ALL IN ALL IT IS WORTH THE $ TO KNOW THE ITEMS TO BE GONE OVER A LATER DATE ARE IN SAFE HAVEN FOR NOW ....