SmartStop Self Storage - Oxford - 11203 US 301

Excellent customer service

I wish every business transaction would go as smoothly as this one did.

Peace of mind

Highly recommend , Erica is awesome рџ‘Џ! Very secure place felt comfortable leaving my trailer there for next 6 months 1500 miles away from home

Awesome customer service and support

Great people are wonderful used them previously call and give friendly reminder of payments due always willing to help with any issues you have.

Excellent customer service.

Professional, efficient and personable.

EXCELLENT

Excellent all the way around.

Decent facilities

Erica was very knowledgeable of your system

Capricious billing. Arbitrary rules and procedures. Arrogant personnel

Although I have paid my monthly rents on time and in full, their disorganized accounting department has me in default. My attempts to prove that I have paid my rents has been dismissed and, today, while I was in the office trying to settle my account, I learned that my unit was about to be auctioned--today. I just returned from 4 months travels, had received no notice of the impending auction, and, had I not been there in person, I would have come back to an empty unit. As it is, I am locked out of the gate until I come up with their extortionate "late" charges. Run. Don't walk. The prices look low, but you and your belongings are their hostages.

Michelle My Belle is horrible, hung up on me 3 times

Customer service is a joke here. Manager is aggressive, hostile, argumentative. Then tried to steal my money after hanging up on me 3 times. Still waiting on a call from her district manager Anthony. I had to escalate a complaint to him. Run don't walk.

Easy in and out access and very well lit at night

Erica was very pleasant to talk to on the phone and very informative. Definitely do business with her again.

Promised one free month before signing contract….then they took it away.

Was told that I would receive one months free rent when calling for quote. Was also told that person would be on site from 9 till 6. Drove 7 hours to find no one in the office. Called national number but they had no contact info on their own employee. Employee showed up. Was then told that there is no free one months rent but if I could get someone from home office to let them know they would fix it. That has been a huge hassle. Did a contract while I was there….then they send another one. Contract sent via email makes you sign up for insurance even though I don’t want it. This should be a very simple transaction… rent space and pay you for it….huge hassle.

Helpful friendly staff

Moved in day after sign-up. Easy access to unit with no glitches

Great Service

I had the best service ever. The service rep was very courteous, helpful and efficient. She actually went above and beyond and I will highly recommend this Storage facility to my family and friends.