Public Storage - Ocala - 4950 SW Highway 484

My unit was not clean nor ready for me to move in at time of arrival.

First impressions were absolutely awful!!!! First of all, my unit still had the previous tenants belongings in it & was not cleaned. I also purchased a cylinder lock online as well & I was under the impression that my lock was awaiting my arrival to my unit in my welcome bag. Needless to say no such welcome bag existed in my unit. This is a kiosk only location, but has a grounds manager. I spoke with 3 different live kiosk agents & the last agent TINA was extremely helpful. Tina finally after several attempts spoke with a manager named Alicia who was also very helpful. I was literally running from unit to unit by request of kiosk agents looking for a cylinder lock for my unit. Mind you I also had a U-Haul to unload & return by a certain time or otherwise charged last fees. After an hour of worrying & stressing over the situation, Alicia the location manager calls me & finally pointed me in the right direction of a cylinder lock. I was able to complete my task of moving in my unit after a long hot & sweaty delay. I was also compensated for the inconvenience & unprofessional experience at this location.

Storage facility new & clean the kiosk live person was very helpful.

Storage facility new & clean the kiosk live person was very helpful.