Midgard Self Storage - Newberry - 300 Southwest 143Rd Street

I had great difficulty dealing with the office staff.

It was not a good experience at all . The final contract , which I was not made aware of, required an e signature. My son got to your gate and could not gain entry because the contract was not signed. I could not sign something I did not receive. He waited while I contacted your office, a young lady, not Andreana, stumbled through sending the contract not once but twice and it still did not come through. My third call Andreana answered & another round of hoops ensued which all could have been avoided if I had only received the contract the same day I secured the unit. It was a difficult experience and because of this I cannot recommend your company.

Great on-site caretaker

Great and very responsive and caring on-site managers but the virtual managers while they are nice are a pain to use and takes oodles of times as sometime they asked for me to wait over 7 minutes for one while the store was empty and I was the only one there. Aside for this inconvenience, it was a good service.

Took me 30 minutes to get in

No one to help me find the code to the working gate except a helpful renter of another storage unit. I tried to talking to someone but no one was around.

Great Facility!

Great facility! Very Clean! Knowledgeable personnel.

EXCELLENT CUSTOMER SERVICE

Emmanuel is the best! So kind and helpful.

Excellent service

Clean and well monitored, safe and secure

Extremely grateful for them

The staff at midgard is great there customer service is amazing i am one happ customer

Friendly but slow process

Check in took over an hr. Very friendly but process very slow

I like place it is safe and secure.

I like the place and location it’s convenient for town and near by highway. There prices are good.

Top shelf service. Marlon was great to work with.

Marlon was very professional, courteous and addressed every concern. Helped us with a future rental also.

Nice place, too high cost

This facility is great, clean, safe, very helpful staff. However, the contract says they “may” raise your rates every six months. Mine has been raised every possible time since I moved my stuff in. It has increased more than $150 a month. I live very close by and it is super convenient so I haven’t left yet, but if I had realized they would constantly raise the price, I wouldn’t have ever come here. My last storage place on Archer rd charged $220. I am currently paying more than $400 a month for the same size, climate controlled place.

Good value for your $

Well located, clean ,very well priced and excellent customer service.

Great facility

My storage unit was very clean and easy to find . Also the customer service was great !

Midgard Self Storage 1148 unit

I went to look for information since it was the first time that i rented a storage. .The young man in which he was in the office, has no interest in his work. I had to ask him several question and demand that he show me the unit. One of the comments to me was that it made no difference if he taught me the unit !!

about climate control...

I didn’t realize until after I had done the paperwork, there are different levels of climate control. Unbeknownst to me I signed up for the level that does not have keypad access to the building, I would have paid the extra charge for keypad access to the building. Just be sure to ask questions.

Great/ friendly staff. Nice unit

Easy and quick registering. Only thing was I was not happy with the “required” insurance.

great storage

wonderful place to store any items

Very safe environment

Just 10 minutes outside Gainesville, and very resourceful mini storage places.

Easy contact less registration. Great pricing deals.

Very clean. Convenient access hours.

Clean new facility / they will lock you out of your unit

I love the facility and everyone staffed seems friendly. However they were supposed to invoice me 50% off first two months and instead invoiced me 100% for the second month. I paid the 50% thinking it was an error they would resolve. I then emailed and called to point out the invoicing error. I thought everything was getting worked out, but when I went to the unit the same night as emailing and calling I found the unit was locked by midgard and I cannot get into it. Hopefully they Will resolve this, but even if they do I would not in good conscience recommend a place that would lock someone out of their things with no notice. Even having conversations with them that day and thinking all was good with never a mention of being locked out.