Snapbox Self Storage - Fort Lauderdale - 1401 Southwest 1st Avenue

Great Customer Service

AJ was Great. Great Customer Service! Thank You!

Customer Service by AJ was Very Helpful and Great!

AJ helped immensely, we were having difficulty outside trying to complete our application online via our phone and he made it much easier to get across the finish line. Thank You AJ

Issue with unit; quick but temporary resolution

I found an amazing deal for a storage unit, but upon move-in, my reserved room had a flimsy metal sheet for an outdoor wall, and it was loose so open air, sunlight and potentially rain could easily get into the unit. Via customer service, i was easily transferred to a new unit but was told my unit price would not be retained for long in this new unit. I’m happy to move into the previous unit for the price point i desired/was offered, but only once the clear liability for weather damage was addressed but there were no guarantees made about that unit staying available because i had to swap units in the meantime. I’m worried now that i’ll get stuck with an 3 times higher priced unit if Snapbox doesn’t reach out to me regarding moving into the 5x4 unit intended. To make matters more complex, starting december I plan to move abroad, meaning i’ll be unable to move my items into a new unit myself. All of this is as mentioned via phone to customer service, but the operator didn’t have a solution for it- which I understand as it’s complex but it’s still disappointing. Would’ve loved to have a stress-free move in, as i do love the facility and security despite the issue I faced.

Perfect conditions , Security, and Clean Storage Units

Everything has been perfect! I was apprehensive about using an internal storage for the first time, but the succeeded my expectations. I actually prefer it now. The climate control helps significantly with the weather. Very attentive staff member. And I’m appreciative of the carts and Security.

Too many code entries to get in

Too many code entries to get in