SpareBox Storage - Niceville

Storage

They are pricy. Moving to a more affordable storage facility next month.

Fast and practical

It was nice. Thanks No problem at all. All info was great

Customer service is very helpful

Great prices and the locate is easy to get to also I appericate the customer service help to secure another storage area that I already have one..Very Please the units are clean and good price..Thank You

Quick reservation and convenient location

So happy to find a traditional drive up storage unit that doesn’t charge an arm and a leg to rent. The pricing is perfect and the location is very convenient for me as it’s on my way to/from work and convenient even on my days off. 10/10 recommend!! Thank you

Customer Service Issue

Got hung up on when asking to speak to supervisor about a lock issue.. There was a green label tag not a blue one as told but as instructed on way to take off.

Great move in experience thank you

Seemless move in neat and orderly nice location staff very helpful to accommodate my needs thank you

Easy and convenient

We moved in on a Saturday when the office was closed. The ability to check in and pay at the kiosk was very convenient and user friendly.

I wish I could pay the rent on the kiosk but it is not useful

The kiosk for payment of storage rent is not helpful or user friendly

Great Value

Can’t beat the cost. The storage space was clean. Had trouble locating the place. Getting an email from Sparefoot rather than SpareBox was confusing. There wasn’t anyone on site. Customer service over the phone was helpful, though.

The kiosk is down

It took me a long time to get checked in due to kiosk not working properly

Incredible customer service and followup

The staff was truly helpful and I was impressed by their follow up. I looked at several storage facilities and the was my choice.

Aggravating

Price was good place is very clean. The biggest problem I had was once I finally got threw the check in the gate code given was no good so called and after being on hold forever I got a temporary code to get in and get out hope my code works today

I like the location that the unit is in

The service was very satisfactory, I moved in my belongings,

Great for the price!

My code didn’t work getting into the gate. My latch needs repair. Other than that it was great customer service and awesome for the price!

Locked Out Of Unit Main Door

No one seems to know who the property manager is or how to get a hold of them. I drove 40 miles out of my way to drop some things off on 3/4/22. Ridiculous.

Move-in ready!

Efficient, friendly and professional customer service. Easy move in, great space clean and secure!

Extremely Frustrating

I made my reservation online, successfully. I go to the kiosk after making contact with the company to reassure that my reservation was approved. (It was). Kiosk gets to a point and doesn't allow me to go any further. I then complete the info online to get a unit. Finally achieve that and I go and try to find the unit. Apparently there are two different areas (on different roads about a block away) that I had no idea was there. I figured that out by calling the place again and them telling me it was on a different road. Meanwhile, BOTH gates to both areas are wide open, so no need to put in a code. Furthermore, I finally find "my" unit just for it to have a red tag on the lock part. (Supposed to have a green one). So I tell the person on the phone that and they talk with the manager. But after all that. I asked for a refund. Way too much trouble. Also, the units are smaller than they actually are supposed to be. I tried to rent a 10x15 and it appeared as if it was a 10x10, which wouldn't work anyway! It was just a really messed up situation. I didn't like having absolutely no property management. The storage units themselves don't appear as if they have been taken care of either. Just overall a bad experience. I will add that they did refund me my money back, so that was a positive.

Frustrating finding my unit

Was very frustrating trying to find my unit as there are 2 locations and no signs.

Very accessible. Well built and clean. I’ve enjoyed my experience so far.

Very accessible. Well built and clean. I’ve enjoyed my experience so far.

Climate control is worrying some, but clean and easy.

Recommend better signs to direct new people, need s site map. We found the main door to ours at # 11 standing open and never heard an air conditioner. We paid for climate control. Humidity and temper changes could damage my photos, canvas, etc.