Public Storage - Davie - 12451 Orange Dr

Amazing customer service

Amazing customer service have a problem to complete the reservation online so I called the store and a woman pick up the phone IтАЩm sorry I donтАЩt remember her name but she was very helpful and very professional and help me to complete the reservations with in few minutes Thank you ЁЯЩП

Clean and Secure

Great service. Only struggled to find a bathroom- Signs to a public restroom would be appreciated!

So far so good

Good storage facility. Clean, and reasonable prices.

Very clean and straightforward. No confusion.

Highly recommend this facility. The instructions were clear, the inside was very clean and cool, and the staff were quick to please.

Parking storage

Clean, safe organized location

Worth the money.

I was paying $300 a month at another facility which was dirty and poorly maintained. It's night and day here, it's clean there's carts to help you move your things well lit did I mention clean.

When renting look for Dolly: outstanding Customer Service

Overall, SelfStorage is a good company to store your goods. The priceless experience was Dolly; she went above and beyond to ensure I was more than satisfied with my rental. I reserved the unit only, and minutes after, she called me to verify and help me walk through the online rental. When I arrived at the storage, she was quick and helpful, even checking with me that the app worked well opening the gate and all the possible details that I needed to learn to make my experience at the facility smooth and easy. This is not my first storage rental, and so far, this has been the best customer experience I have had until now. Thank you, Dolly!!!

Great experience

It was a quick and easy process

Great service

Great service. Tammy was the lady who helped me. Really friendly and professional

Easy no problem

The manager on duty was very informative. She took us on a tour of facility and showed us the unit that we were renting then we went back to office and filled out the paperwork. In and out in less than an hour.

Easy and quick

Excellent place and very affordable and nice.

Good service so far

Experience was good. And Ms Tammi service was exceptional I would recommand it.

Good price, close by and Tammy was very professional and helpful

Good price, close by and Tammy was very professional and helpful

Tammy is a rockstar

Tammy was positively amazing. She informed me about the layout, adjustments made to my lock, how to access the gate and leave the gate. She was a ray of sunshine!

Good price and easy access

Easy process and accessible. The man who assisted me was friendly and helpful. I would recommend this company and location

New, Clean and friendly

Brand née units with carts to help haul your stuff. Ms. Tammy was super nice and helpful when I arrived from out of state to this location.

It was super clean and the customer service was great and good price....

Overall I was very pleased with how clean it was and the lady in the office was very nice and she also showed us around the property. The only thing is the difference in price on site and the website is noticeable, it's cheaper in the website.

Frustrating experience

Extremely disappointing experience. Public storage claims to care about the customers but doesn't even take basic, common sense steps to help us out. First off, for such a huge facility with hundreds of units and the price that we pay for them, they could splurge on a few more dolly carts. There were people unloading a huge truck and hogging 3 of them. I was lucky to even get a hold of one. Second, the blatant ripping off, which is to be expected but annoying nonetheless. They quote you X dollars per month - but then if course at the last minute you NEED to pay $20 for the specific lock that they require (and of course they don't provide an image what kind of lock it is, so you have no idea if you have the "right" one). I had already purchased a lock from a previous storage unit and assumed it would be fine. But of course they have invested in these strange locks so they can rip everyone off and make they pay $20 for something that costs them less than a dollar. Oh and then at the last minute you find out you have to buy insurance too. I did the online sign-up process, and this facility is gigantic, and they don't even bother to tell you WHICH ENTRANCE YOU SHOULD USE - based on the storage unit you have booked. So after unloading my stuff, piling into the elevator, and then realizing my unit# was not on the floor, I had to go all the way back down etc. Common sense. And then when I got to my unit, I struggled to open it and had to call the manager. Karen was lovely and helpful. But how much effort would it be to provide a little picture/diagram TO TELL PEOPLE HOW TO OPEN THE DOOR. It was jammed really tight and it wasn't even easy for Karen to open it. I will never use Public Storage ever again. What a rip off.

Would recommend

Very good place for renting storage

good place

you have two entrances, it be easy to find an unit if entrance where number as 1 & 2 . it will make easier to park at the near entrance to the unit. Your attendant was helpful but she never smile, flat affect. A “good morning sr” is always helpful.