Public Storage - Washington - 1230 S Capitol Street SE

Great Service

The customer service was both understanding and outstanding, since I had originally made an error in reserving a storage unit.

Doing fine!

Totally happy with my current setup.

Simple and easy

The property manager that helped me was incredible and made the process very easy.

Very easy process if renting unit.

Very easy process if renting unit.

Great Location

The staff was very informative and fast. The property was clean and well organized.

great service

great service! Clean and secure premises

By far the most friendly and...

By far the most friendly and professional experience I have had, with any storage company, ever. Outstanding staff at the South Capitol St (DC) office; helpful and efficient. Highly recommended.

Great staff and environment

Great staff and environment. Unlike Uhaul who has bait boxes in all of their units

New customer renting a unit

Ashley was very helpful and thorough when I came in to contract for a unit. I rated it 4 instead of 5 because when I first arrived the office was locked with no one around and no indication as to why. I waited a bit and then drove home and called and was told they had been showing a unit. When I returned everything was handled promptly and professionally.

The staff is so very polite and...

The staff is so very polite and knowledgeable! They have done a great job explaining the rules, regulations, and their availability to help. Taryn, Manager, was exceptional. The location seems old and tight but not sure what you can do about that...

Everything was smooth and effortless!!!

Everything was smooth and effortless!!!

The workers there were helpful but pricing is flawed

The workers there were helpful but it seems like the Public Storage pricing scheme is to nickel and dime guests once they've agreed to rent a unit. A $1 first month payment because $90 immediately after agreeing to rent, including the extra required purchases due to the units not being climate controlled. If I had other options nearby, I would not have gone with Public Storage.

The manager is verryyyy easy to get a...

The manager is verryyyy easy to get a hold of. She's available to address my needs. Even offer suggestions.

Why did I pay $80 when the first month...

Why did I pay $80 when the first month is $1 promotion?

Professional

Professional, clean, organized and just plain nice!

The unit assigned to me looks as though ...

The unit assigned to me looks as though it has been broken into. It's gasp is 60 percent exposed. As a result, it won't take much encouragement with a screwdriver to open my door. Further, being an end unit, one can simply remove eight to ten sheet metal screws with a nut driver in just a few minutes, and take my belongings throug the wall.

Rear gate staying open.

I was there yesterday for about an hour and the back gate remained open the entire time. It doesn't make as much sense to have a secure space if anyone can walk in the back gate.

Taryn and Ashley gave us great customer service today, she gave us above and beyond service putting our minds at ease. Thanks for all your hard work. I hope your company understands how stressful finding storage is but you all made it alot better. Thank you

Ashley treated me with 5 star costumer service she was very respectful and welcoming . I would recommend this to any one

Rented a new storage unit recently and working with the ladies at the front desk was great. Both Ashley and Rah were helpful and very knowledgeable. Ashley showed me around and walked me through the contract process with ease. I would recommend this facility for anyone looking for a storage unit in the city.