Public Storage - West Haven - 168 Bull Hill Lane

Love the customer

Everything has been great nice n clean love the phone app

I'm happy with my space

Happy with the space that I received but will be looking for an upgrade

Easy to rent, clean, and very friendly customer service!

Easy to rent, clean, and very friendly customer service!

Clean, easy, but overpriced

The facility is great - I just wish the price was a bit lower.

"Thank you for your reservation" "what reservation?" they say

"Thank you for your reservation" is what the prompt said. My reservation, which was confirmed 24 hours beforehand, was not honored with the ludicrous excuse that an e-booking had taken the space I had RESERVED and shown up to claim on the day of my move. THANKFULLY the staff at this particular location where well-intentioned and helpful, if a little fumbling, and we were eventually offered a different space at the same rate. I don't know if this was human error, a problem specific to e-rentals, or the norm for Public Storage but anyone doing marketing, PR, or management at this company needs to address anything that prevents you from honoring reservations.

Nice.

Gissett was very helpful and a really nice lady.

Storage manger is very knowledgeable(Eileen)

Storage manger was knowledgeable

Very good service and reasonable pricing

From booking through confirmation and move-in,the service was excellent and extremely fast responses. They were very flexible and accommodating.

it was owesome

it was owesome

Extremely pleasant staff

Extremely pleasant staff , very helpful. As long as the price doesn't go up crazy I'll stay here.

Manager and staff were very help full...

Manager and staff were very help full with many questions and did a great job

Good customer service.....2 carts?

Good customer service. Nice, clean storage unit. Love the locks. Only two carts in our building... which is honestly ridiculous. That is only thing from a 5 star rating.

Malik was wonderful

Malik was wonderful. He was very helpful. Very much appreciated it

Great location

Great location, access, and price

Great service.

Great service.

I had a good experience

I had a good experience, the staff accommodated me and I was well pleased.

This is my 2nd time using this location in-between moving. The customer service was great and the place is very clean.

The Professional Service I got was exceptional. the gentleman behind the counter Mike helped me with every step, and even went so far as to save the spot for me that was small enough. five by five and held it for me. Mike didn't have to do that, excellent service excellent staff( I would suggest you keep Mike around for awhile cuz you have one great employee there) , if the need ever arises for a storage space again I will be back to Public Storage on bull Hill Lane in West Haven Connecticut .

Upon arrival, we were greeted and assisted by Bryan. Moving is stressful itself, but I can honestly say that Bryan made this part of the process very easy and pleasurable. I wish him and the staff at this store all the best. Thank you for all your help and for your very friendly customer service. Also, very clean place!!

I have never posted a Google review before, but Kim's 5-star service at this Public Storage location made me more than willing to review. She was very friendly, patient, and knowledgeable, which was obvious as she easily answered my long list of questions. She also gave me the special and showed me the perfect storage locker to hold all of my belongings. The facility is very clean, well lit, and under substantial surveillance. As Kim was ringing me out, there was a problem with the reservation entry only a few minutes before closing. Kim diligently resolved the issue without any complaints, graciously staying more than 15 minutes after closing to ensure everything was correct. I cannot say enough about Kim's demonstrated loyalty to customers and the company. I emphatically recommend her and the Public Storage location at Bull Hill Lane! --Megan