Public Storage - East Hartford - 188 Roberts Street

Valuable services and friendly.

Valuable services and friendly.

As advertised

I was able to do everything online. Unit was advertised and easily accessible.

Pleased with our rental unit.

This location is well lit with good security measures. The office staff are pleasant and helpful. Our unit was clean when we rented it.

The process was simple after getting my...

The process was simple after getting my 2nd reservation confirmed. The first never confirmed. The 2nd had a higher price than the 1st. Didn't appreciated being asked who a person was. A friend of mine and I have the same last name.

Excellent experience

Great service, professional, prompt and went the extra mile.

Great experience

Great experience friendly customer service

I was in and out in about 15 mins

I was in and out in about 15 mins. Signed the lease, got my code, and locked my unit. Very fast.

The workers are so wound full and the...

The workers are so wound full and the storage is clean they explain everything to you so u can understand everything

Everything was good

Everything was good

When I made reservations for a storage...

When I made reservations for a storage unit, they told me a ground floor unit then when i get there that was a lie they only had 3 flour units. That was not good customer service when customers get told one thing then another.

Excellent customer service

Excellent customer service

Great experience and great customer...

Great experience and great customer service

Ok to reccomend

Other than the last minute taxes, fees, insurance, and lock that were charged without my having been told before signing I would recommend this location to others because of how well maintained it is.

Been there for a little then a month...

Been there for a little then a month now and have no issues.

Great customer service!!! I came 20 minutes before close and they were extremely accommodating. Renee is the best. She made the transaction smooth and efficient for my move in and vacate. Love this place!

Found the location online

Found the location online, made a reservation for that same day (and completed all of the optional information in advance), received a call from the facility to confirm the appointment time less than a hour later... Very quick process once I arrived that afternoon. Very courteous and thoughtful on site team. Very clean facility. Solid experience all around.

Bendisa and Renae at the front desk were very accommodating and efficient when I needed help getting into my storage unit. We should have more people like them in our work force. Frank Russell

Staff is very knowledgeable. Renae and Cristina are amazing! Prices are great. Very pleased.

Great first timer experience. The process was simple and smooth. Renae and Cristina were pleasantly welcoming. They made the process a delightful experience. The grounds are well kept and clean and the staff is very knowledgeable.

I left last year and recently returned. Once again Joe was sitting behind the desk and gave me a warm welcome back!!! He has always been there to help and deserves a lot of recognition. You are very lucky to have him - his customer service level is amazing.