Guardian Storage - Boulder

Sam and Victoria were absolutely awesome!

Sam and Victoria were very helpful at answering all my questions, and they gave me discount on the first 2 months. I also appreciated that they shared info on the local hangouts and gyms. They also gave restaurant suggestions! Storage unit is super clean and useful. Seems security is very tight.

Not very friendly. Lukewarm at best/

The unit has huge gaps along the floor and could pose a threat for a rodent invasion. I will have to invest in some steel wool to fill in gaps and cracks.

Pay attention to the charges!

Despite the SpareFoot property information, there is indeed a $25 admin fee. I argued their listing info and got a month free to offset it. They will try to upsell rental insurance for max money in their pockets, so inquire about different pricing levels on insurance. Unit was not swept out prior to my renting it.

Easy and friendly check in

Snow removal wasn't optimal and the unit was a bit dirty with dried leaves, but overall good customer service and good value.

Not recommend

The people that work there are amazing! The facility leaves a lot to be desired. There are drainage ditches that become filled with icy (even though the staff is there diligently removing snow), The ditches make it so that even my four wheel drive vehicle can get stuck. It’s a structural issue that makes it almost impossible to access the unit in certain conditions even though we pay for tgose days regardless. The staff does the best they can with the facility they are given. The owners are negligent.

Great customer service that helps you with any doubts you may have

It was very easy to reserve a spot and to get all my things to the storage room. The only thing you need to keep in mind is that if you’re looking to use their truck, then you need to reserve it ahead of time. Other than that I loved my experience here.

Friendly, helpful and professional

I can tell the staff were well-trained in customer service, something I sincerely appreciate.

A very good experience.

Friendly service. Fast check in and approvals.

Good move-in experience; no problems.

We moved in without any issues; the unit was clean, and staff is friendly.

Awesome !

Great space ! The people were very nice who were helping me.

great experience, friendly staff

I had all my stuff with me and they came and picked me up from my uber in a golf cart and brought all my stuff to the unit. Very helpful and kind staff

Friendly staff and decent but somewhat difficult to navigate facility.

The staff was mostly helpful, although took a few minutes before anyone greeted or acknowledged me. Once I had been helped though the staff member I dealt with was very helpful, even making the effort to help me back up my vehicle and trailer into a narrow space. The units were clean and easy to find.

very professional and customer service

we were attended promply CUSTOMER SERVICE IS GREAT . WE WERE TAKEN TO OUR STORAGE NOT JUST A MAP.. We are very happy with our storage unit and the security is awesome.

Great customer service!

Their team provided me a huge discount and additional space because they didn't have the space size that I originally signed up for when I originally arrived. Good place!

Sloped, icey, odd property

The property is very sloped due to being in a flood zone. The design is great to prevent floods in the units, but terrible to drive and walk through. It's very sloped with lots of small dips and hills. The ice accumulation through the property is crazy. Maintenance was out there trying to combat the ice situation, but it is BAD. Also, my 5x5 is not a true drive up. Rather, I was able to drive to the side of the building and walk down a sloped alley way full of ice. Some of the units have a lip that is literally two feet from the end of the unit to the ground. It doesn't make much sense to me how you would move stuff from a vehicle without having to lift boxes over your head and then hop up into your unit and pull them into your unit. This property is not good for handicap accessibility. Also, when you book your reservation they do not inform you that you have to have insurance on the unit so the reservation amount is not actually the amount that you pay per month. Also, there is an Administration fee that is not mentioned when you sign up for a unit. There was one person working in the office and she was quite overworked she could not possibly answer the phone and deal with the amount of people in the office. She was great and provided great customer service, but it would be nice if she had somebody to assist her! Also, one of the trucks that you could rent had a shattered windshield and was still rented out to somebody. It's illegal to drive with a shattered windshield so I don't know why they would rent the truck out to somebody. Overall my unit is very clean though and it feels just as much bigger than the other 5x5 that I had.

Beware of extra fees

Watch out for the administration fee of $20 when you take on a unit and the required $9 a month insurance fee if you don’t have renters or homeowners insurance

Friendly service, and convenient!

Alondra at the front desk was very helpful and awesome, and gave me all the details! The facility is fine and in great location. No complaints here.

Quick and easy

First time renting a storage unit and I was not disappointed. Workers were kind and explained everything to me in great detail.

Easy move in

First time renting a storage unit. Easier than I imagined. Great customer service.

Quick and easy process

Thorough check-in and great management and staff