Public Storage - Tarzana - 18440 Burbank Blvd

Perfect

I wish I could remember the ladies name that helped me. She was very helpful. She went above and beyond my expectations to help me get the exact storage I needed for my stuff. Her name started with a T.

Everything is beautiful and thank you...

Everything is beautiful and thank you so much for helpful

My credit card was charged twice after only...

My credit card was charged twice after only 25 days

Super helpful and friendly!

Super helpful and friendly!

Marcus at Public Storage couldn't have...

Marcus at Public Storage couldn't have been more accommodating to my wife and me. His comprehensive knowledge of the operation made out endeavor very easy. Great service should be acknowledged and with this article I am doing just that.

I just walked in and Liza was there to...

I just walked in and Liza was there to help me. She showed the unit and signed up after couple of days. Fast easy and clean.

Very good and professional service

Very good and professional service, felt like I was at home, and didn't feel ingenious

Im a very satisfied Customer for sure! Liz was amazing and very knowledgeable and helpful with a great personality. Got a great price on the unit I rented. I couldn't be happier! Keep up the great work!

Liz Was Very Nice And Informative And Very Professional She Did A Great Job. Thank You Happy Holidays

Great customer service. Place is very clean. Liz, was very helpful and took her time with me.

The ladies there are very nice and customer service oriented. They were extremely nice!!!!

Beware of trick set-up fee and expensive mandatory insurance

Good modern facility. Good advertised deal for first month's rent. But I wish they stop charging the $24 set-up fee because it tantamounts to false advertising and destroys the initially advertised move-in discount deal. Their mandatory insurance fee is also too high. A quick search on the web will quickly bring up video demonstrations of people easily picking Public Storage locks. They sell their locks at high prices compared to locks at hardware stores that are also easy to pick. I wish they sold locks that are at least not so easy to pick.

service

Great service, fast, efficient and helpful.

Marvin was really amazing, Very helpful and detailed about my needs. He was very cheerful and made the rental easy and fun. He also cared to offer me some water because the day was very hot and he helped me load some heavy items into the hand truck. Very happy renting with public storage.

It's all about customer service!

We've kept 2 storage units at Public Storage since moving 7 years ago. The townhouse we rented had a garage which served as our storage overflow, but when our unit was sold, we weren't certain where we wanted to relocate, so we put everything from the garage and the townhouse into storage. Now that we've decided where we're ultimately going to settle, we rented a third storage unit dedicated to the few things we're going to keep, and will be working to liquidate the remaining stuff from our two original units, then move out from the third unit. This PS location is excellent. The premises are kept clean, and are well lit. Security is the most important thing when choosing a storage facility, and we've always felt confident about this location. It's great that each customer has an individual gate code to use, which is needed not only to enter, but to exit. Elizabeth, the manager at the Arcturus Avenue location, is wonderful! She is friendly, personable and professional, and really cares about delivering excellent customer service. We checked out several other storage facilities before choosing to rent here, and our decision was largely influenced by Elizabeth's positive and understanding attitude and attention to detail. She is always responsive to our needs, goes the extra mile to be sure our needs are met or questions answered, and is a pleasure to deal with, whether on phone or in person. I do have a bone to pick about Public Storage's pricing. In recent years our rent has gone up and up. There definitely should be some discount for long term customers and customers with multiple units. We do appreciate the flexibility Public Storage provides in paying rent up to the 5th of a month without a late fee, and the company's website and online bill paying makes it a breeze, but there should be some kind of incentive or rebate for long term customers. If you need to store your stuff, this is a great place to do it with confidence. Personally, however, I would urge everyone to get rid of their stuff!! We're all pack rats, and once something is out of sight, it's out of mind. I've probably paid six times over what my stuff is worth, and now having to deal with it again?? I wish I had had more time to sell it all off years ago, kept a special savings account into which I could have deposited the monthly storage fees, and bought everything new when we move!! The late George Carlin's routine about "STUFF" is so true!! At this point in life, I'm ready to embrace minimalism!! LOL The only thing that would make Public Storage the ultimate in the business would be if they allowed customers to conduct limited, on site auctions from their storage space. It's totally understandable, though, why they don't.

Liz was a great employee!!!

I loved the service and help I received! Liz was great and very informative and super friendly! She was a joy to meet!

Great staff and facilities

The staff that helped me walked me through the process and made me feel confident about storing my possessions with them.

great prices, convenient location, helpful staff

We've used Public Storage before on several occasions, and we have always been happy. This particular experience was made easy and painless, which says a lot when referring to a move!