SmartStop Self Storage - Escondido - 852 Metcalf St

Stay away!

Unfortunately, I have to retract my previous positive review after my experience over the past four months. To start, I was given a faulty lock that had to be drilled out, which took several days and three different employees to resolve. The attitude of the staff noticeably changed for the worse once I had rented the unit. Then, this month, they nearly doubled my rent without warning! I’ve also called twice over the past week, requesting to speak with the corporate manager, but I still haven’t received a call back. If I were you, I’d go with another company.

Move in

Staff is very pleasant and professional

Quick and easy checkin

Total time including showing and putting a lock on my space was less than 30 mins. Ladies were knowledgeable and courteous. Great experience. Really nice facility.

Michelle has excellent customer service.

It's a great facility-clean, easy to use, and has friendly staff.

Excellent Customer Service

Brandon greeted us with a friendly smile. He is knowledgeable and professional. Delivered a very good impression on our 1st time meeting with him and we were able to sign up to rent a space the same day.

Clean, efficient and professional

I was looking for a complete storage that was clean, secure, climate controlled, and staffed by friendly and competent personnel. Found all of that at one location.

Great price, great customer service, and very clean

The customer service personnel,Tea, was very hospitable, friendly, and knowledgeable. She answered any and all questions that I had, which makes moving in an easy process. I would definitely recommend to family and friends.

Very courteous and professional!

Deonte greeted us on a very busy Sunday and took care of me and his many other customers! He was very cheerful and professional! The two different people I spoke with prior to my move in were also courteous and professional! Highly recommended!

Great place to store your stuff

The storage unit was clean and spacious.really happy with it

Very nice and friendly staff

Can’t do any better than this. It is conveniently located. Easy to access. The staff is friendly. The place is clean and secure. Can’t ask for more

.my storage was very clean very nice poeples as well Thank

Hi I had a great time at smart stop storage it was quick go through the paperwork.i had my key in no time and the place was very clean the poeples was great yes I would leavemy review leave.100% and If I could 100% not just saying for the gift card okay my storage was on time

Efficient check-in.

Facility was clean, and appears to be very secure.

Best pricing in town Facility clean excellent customer service.

Best pricing in town. Facility clean, seems secure and excellent customer service.

Clean & safe facility and fast service

Candy was extremely nice and did the paperwork as fast as she could since I had friends waiting to help me unload. Also, before arrival they were very kind and welcoming over the phone.

Love the whole ambiance of the facility and staff.

Good place to store your stuff. Clean and like there are carts to use that make it so easy to move your stuff. I like it all.

Quick and simple

I just went in, not quite sure what I wanted. Smartshop made it easy by being very demonstrative and the whole process wss quick and simple,a decent rate that I ould afford.

Great experience with Candy.

Candy was so helpful and she made the process quick and easy.

Clean facility & friendly staff!

The staff called me on a Sunday and less than an hour later I arrived at the storage facility. Once there I was given a tour by a super friendly staff and signed up with a storage unit. This facility is about a year and a half old and the rates can't be beaten! The location is also very easy to get to. I will recommend this place to friends and family.

Very happy with my experience here.

I found smart stop online, I was able to reserve a unit online on a Sunday and to my surprise the office was open as well, When I arrived at the storage facility I was very impressed with how clean everything is, "even the parking lot was clean" and as soon as I walked into the office I was even more impressed, the office was spotless, but more importantly what by far impressed me the most is the people behind the counter, I was only in the office for maybe 10 minutes and they made me feel like I had known them for years, very polite and friendly as well as informative, they had answered everything I needed to know without me ever asking a single question, By far the best experience you could ask for, and all on a sunday.

Very knowledgeable staff

Staff was very knowledgeable and patient - definitely not trying to pressure me to purchase the largest unit. But I decided on it anyway. Very clean and organized. Well laid out Floorplan. Love the loading area. Easily accessible.