CubeSmart Self Storage - CA Santa Ana Fairview St

Poor lighting and no surveillance cameras

Strange facility. Units have don’t have a roll up door like most places. It’s like a garage. It’s a skecthy place with lots of white trash and weaker. No surveillance cameras to be seen. Lighting is very poor. Other than that I guess it’s okay.

Actually treated like humans

I've said it before and I will say it again CubeSmart has been the best storage experience in all of my storage experiences. Absolutely, hands down. I have probably rented a unit in all of the well-known national storage companies at one point or another and CubeSmart has ended up being the human out of all of them. The staff at CubeSmart is personable approachable understanding and operate under a "case-by-case" mentality, which for some reason I have required time and again in other facilities and at CubeSmart. A special shout out and another "thank you" to our CubeSmart On-Site Rep. in Santa Ana, California, she is an outstanding employee and human in my opinion.

Great price - outstanding service!

The representative at the facility was extremely polite, professional and helpful. The facility was clean and neat. Good pricing.

Small storage space

Needed to relocate due to my current space rent had gone from $88 mo. To $207 mo.

cheap but not too clean

good for cheap but it is what you expect

Staff Are So Rude and Indifferent

Turned up to check in and take over my unit. The person at the desk was monosyllabic at best, indifferent, unhelpful and unpleasant. I can only imagine getting booked into jail would be a slightly more pleasant and positive experience. Absolutely awful. I don't think she said more than a handful of sentences. She said "do you want to see the unit" then heavy sigh. Silence the entire time going out to the unit and back. Then, signing for the contract she offered no helpful information, just shoved an ipad in my face and told me to sign. I had to prompt questions as I had no idea what my fees were, what I was signing, what the junk fees were for etc. Just awful, I will look for somewhere else to store my items. Also, you cannot access your unit outside of the hours 7am - 7pm.

Great overall customer service & look of front office & storage areas.

Was nicely greeted by woman at front desk, she was very pleasant - and was also willing to show me the unit I would be using - before I did the actual final sign-up for the unit. Front office was super clean, and she was quite efficient for the sign-up process. The only downside was some nasty stains within my storage unit - am wondering if something is leaking from unit next to mine!

Storage at a good price with great customer service.

Cube Smart in Santa Ana offered storage at a better price than comparable units although the facility is not as new or as nice. The customer service so far has been great and they have honored their commitments on pricing. As long as their rates remain lower I will continue to be a happy Cube Smart customer.

Stream lined process

I love the easy process of renting a storage . So much easier to get started online . And loading my stuff was fast. Love the facility.

They are punctual

Theyare good there are affordable their place is clean easily accessed and it's gated and they keep their time frames from 7 to 7

Great customer service, clean

Great customer service, everything was explained very clearly! The unit was fairly priced and very clean.

excellent experience

Clean, easy & expert check in. Like that covid 1o issues taken seriously!

Very easy move in

Loved the online move-in, gated, clean, perfect size unit for what I needed.

Friendly

The staff is really helpful they are very clear with all the questions you have for them. It is cheap compared to other storage units.

Good price

Lowest rate in area. Customer service is very good as well.

Nice storage space

Very clean very affordable spaces and friendly staff

Much better than Public Storage company

Way better than the Public Storage company, I’m glad I switched.

For us it is the perfect location, great staff!

Online reservations made it easy. Staff if super friendly, especially Laura. Hoping now that the prices don't go up ЁЯШЙ

Just what we needed for kayaks, close by and clean.

Staff was fantastic, especially Laura. She was very helpful making sure we had the right space that met our needs. The place is clean and a great location. This saves space for us and allows us to get organized. We just hope they don't raise the rent now that we are moved in. We would recommend this location.

I liked how quick and easy it was to do everything.

Great place, however I personally feel like it costs too much.