My Self Storage Space Brea

Secure, clean storage

Effortless reservation, check in, clean facility with modern security features. Highly recommended.

Who runs errands mid morning during office hours!?

Pricing fine. Customer service? REPLACE! Felt like I was inconveniencing the one person working there in an empty room. (And it was 3 different employees i dealt with) Inquired about multiple units and was told to look at it on my own. What??? I don’t work here! Move-in day: no employee to be found from 9:45-11:30am super inconvenient considering that I didn’t have a lock! All of my belongings SAT unlocked for hours. Previously, I purchased a lock with My Self and was told specifically “not to open the package because I might lose the key” and to WAIT until I moved it for the employee to “walk me through the locking process”. Welp… NO ONE WAS THERE ON THE DAY OF MOVE IN. Another tenant there ask me if they were open yet because he was moving OUT, they still werent. So he had to leave and make time to come back. Called the phone number on the door and was told they were running errands. How incredibly inconvenient! Next time, schedule your errands OUTSIDE of your office hours. People moving in/out are having long stressful days. Spending hours going to the post office a couple blocks away is not the best use of your service when you work at a storage unit facility. OR why don’t you look at the schedule and see if THAT day is the ideal day to send your employee to run errands. Move ins/outs? Probably NOT the best day. You wasted and inconvenienced 3 customers that morning. And I know this because we all stood outside the doors IRRITATED that you pick THAT day, THAT moment to take 2 hours to go to the post office a couple blocks away. Bank, post office, business errands should be taken care of PRIOR to office hours or AFTER. I will not be recommending this place to anyone else. If I wasn’t in a bind to store my items, I’d leave ASAP. Who knows what else will come in the duration of my rental period. OH. And I called Corporate and NEVER received a call back. It’s been a whole week. So this lack of service stems from the root of the business. Too bad.

The facility is extremely clean and the people are very polite.

The facility is very clean, secure and the people are patient and polite at all times. I would recommend this place to everyone.

Easy check in and clean place

Facility is easy to access and check in was quick

Raising rent

When I checked in no one said anything about the rents raising. After I moved in I was told if I was going to stay long term they will raise the rent. So they punish the long term customers by raising the rate. Seems like they don’t want long term customers.

Great price and amazing facility

They let you borrow a truck for free. Cleanest storage facility ive ever seen. Most affordable as well. My parents store their trailer here and that is a bit pricy but for storage units, its very affordable.

Great prices and a friendly staff

Great prices and a friendly staff. Seems like it’s pretty secure too.

Great customer service

We had a great experience moving into the unit- very clean facility and up to date w great camera and security system in place.

best of several I have rented in the past

Between my husband's cars and my business, we have rented as many as 6 units in other facilities. This one is definitely the cleanest and easiest to get to and get around in of them all.

Friendly, clean and great deals on storage units!

I had a great experience here, the staff member was very helpful and friendly. The place is kept very clean, and they have great deals.

Easy to work with

These guys are so easy to work with. No issues at all. Great facility.

Awesome

Great friendly staff! I like how the manager gets to know you personally.

Fast and easy

On line reservation is quick and easy. Customer service was great at the Brea location. This is my second time doing business here.

First time storage.

This is the first time I needed a storage space so not familiar with the process. I will say this was a pleasant experience, staff was kind & took the time to show me two spaces so I could decide. Place is clean n easy to get in & out. Their freight elevators are spacious to get u & ur items to the second floors with ease.

Clean facility

Great customer service. Easy move in. There we're a few bumps in the road, I wouldn't say they resolved them or even make an attempt to make up for it, but we got thru it.

Clean place and friendly staff

Had a great experience here..would highly recommend

Great customer service. Clean facility.

Claudia and Lisa were great and made the move-in process very smooth

Good!

Very energetic workers! Very clean

Great!

I was looking for a good place with reasonable prices - this is it! Lisa helped me out and made the whole process fast and easy. The place is clean and safe. I had zero problems with the whole process. They are wonderful here!

access hours were a little short compare to other storages

Services was decent. Clean environment, located right off 57 FW. Access hours were a little short compare to other storage units.