Public Storage - Pasadena - 171 S Arroyo Parkway

Good choice

Satisfied with our choice. May eventually move to the ground floor. Will see.

False advertising cost me hundreds

I was seeking vehicle storage for my car for when I'm traveling. And I was directed to this website, which promised that I would have a 15 / 20 foot storage that would be accessible by my car. That I could park my car in period Upon arriving at the facility, the storage was not vehicle accessible.There was no one there to assist me with the process of finding the store junior and I was told that the unit was a facility was not clear for vehicle storage and that I would have to just eat the cost

The unit I was assigned is about 1/3...

The unit I was assigned is about 1/3 smaller due to where it's located. There's a large protrusion into the unit apparently from what was once an office. I wrote to customer service immediately to complain about the unit and I've heard nothing. Very disappointed.

Great Service and avilability

Shannon and team were great, took the time to ensure i picked the right size unit.

Great service and amenities

Great service and amenities

Good price for location

Starting off well. Happy so far....

Painless Storage

I found the online registration and move-in process easy, straight-forward, and relatively painless. Often moving one's things into storage is not a very good experience but Public Storage makes it tenable.

My experience with the public storage...

My experience with the public storage has been amazing and wonderful employees! Shannon and David at the Arroyo Parkway Public Storage provided me outstanding customer service.

What a pleasant surprise!

I did a lot of research on locations, unit sizes and prices before deciding on Public Storage. What did not come through on the Internet was the fabulous service I would receive when I went to the property to secure my unit. Shannon could not have been more helpful, professional and pleasant. Moving goods into storage is not a fun task, but Shannon's delightful personality helped make the process a little easier. She is a valuable asset to the organization.

great service from everyone

great service from everyone

Excellent service

Excellent service, the staff members and managers are very helpful and take the time to really understand your needs.

David helped me out in Pasadena and he...

David helped me out in Pasadena and he was awesome! Shannon's great too!

The manager was very knowledgeable and...

The manager was very knowledgeable and helpful. Thank you.

Great customer service and very nice...

Great customer service and very nice personnallity Helpful and fast

Great customer service!

I had a great experience renting my space. Shannon and Sinea were so informative, friendly and accommodating. They made the process easy and enjoyable.

New customer price

I was charged full price for first two months simply because my brother and nephew are existing customers currently. I had no choice but to rent from your company because of time restrictions and regarding rented van, work, and my helpers. Left me with a bad taste in my mouth. I thought I was over it but I'm still a little ticked over it. Frankly if I could move out yesterday I would have. Perhaps an opportunity will spring and I'll be out before the sun goes down. Signed, Not Happy

Shannon was awesome!!! I will always have her handle our business. Please choose public storage they are always professional.

Magali at Public Storage was extremely helpful in getting me set up with the perfect storage unit. She was so friendly and had a great smile. Thanks for making this process so easy!

Shannon is the coolest! I checked out a few other places, even found one cheaper unit, but came back here because of Shannon's incredible hospitality:) thank you Shannon!!!

Absolutely the BEST customer service from the property manager (Shannon). I am an active duty Navy veteran who has moved many times during my career which always includes needing a storage unit. Shannon was there for me and my needs with a smile on her face. She was very accommodating with my schedule and an absolute pleasure to talk to each time I came in. If you are looking for excellent personable customer service, look no further.