Public Storage - Laguna Hills - 22992 El Pacifico Dr

Extremely Helpful

Kyle went above and beyond. Moving is such a stressful thing and he helped us get to our storage unit, helped my brother in law back the truck up to exactly the easiest route of where we should park for easy in and easy exit. He was a very friendly helpful face during a time of exhaustion. Thanks Kyle

Purchased based on price

Purchased based on price, Kyle was very helpful getting move in.

Love the DRIVE UP to the Storage

Kyle is amazing...can answer all your questions, he is quick and very, very helpful. After we removed all our belongings from storage, I wanted to get a copy of receipts for the 2 storage units we were using. I called Kyle to get a copy of the print out because we realized my email used was incorrect. He remembered us and that we had 2 storage and was aware that we just finished using the storage like last week. I was amazed that he remembered us and that he was quick to print out our receipts for us to pick up. Every time we called, he was amazing at helping us out and knowledgable. We went to this facility because we wanted a drive up to unload our truck... the access is awesome. We would rather make the drive for a drive up versus one that is inside the building or upstairs.... that would STRESS me out. THANK YOU KYLE FOR YOUR AMAZING SERVICE....

Very Satisfied

This place has been the best storage unit experience I’ve ever had

Large storage space needed

I looked at comparable storage facilities in the area and found them to be about the same or even a little less expensive for a 10x25 space. Paperwork online was easy and everything was set up when I got there.

Answering Questions

My first visit after renting our storage space. I had some questions and really appreciate that Kyle had the answers and did a great job explaining options. I am impressed with the efficiency of the operation

Friendly professional service and very...

Friendly professional service and very safe too given the need for social distancing

decent place at reasonable price

decent price,decent facility,good customer service

Friendly and knowledgeable.

Friendly and knowledgeable.

It was awesome!!

It was awesome!!

fast efficient service very helpful...

fast efficient service very helpful manager in choosing size and price of storage

Miguel was very helpful during my visit...

Miguel was very helpful during my visit and answered all of my questions.

Kat was great

Kat was great. She contacted me and answered all my questions, and getting my storage space was easy and very efficient.\ I like the ability to pay online and everyone at the location was very helpful and professional.

Public Storage has many locations so it...

Public Storage has many locations so it is convenient to rent space through then. However their on-line quote and reservation system doesn't clearly indicate that the renter must purchase insurance to cover the contents, and that this is a monthly add-on charge to the basic rental fee. The cost of the insurance they offer seems high.

Storage Unit Arrangments made easy

Purchasing a storage unit was a very positive experience. Kat the customer rep was very helpful and made the entire process an easy and efficient one for me.

Open gate

I've only had a locker there for a couple days, but when I came yesterday the front gate was wide open and anyone could come in and out

This was/is a reasonably simple process...

This was/is a reasonably simple process and easy to complete. However, the $1. First Month promotion is only on select units. After I booked my reservation for my desired unit the price actually went down for the same size at the same facility. Kind of unfair. Also, when I accepted the unit and completed the paperwork found that another unit of the same size and better suited to my needs was available, I could not switch to it even though I had not moved anything in yet. That was frustrating. Also, they require that you have insurance for your items in storage and did not inform me ahead of time.....so they of course offer insurance that they "contract" with.

Miguel is great

Miguel is great. He was super helpful and went over multiple options with me.

The personell was extremely friendly...

The personell was extremely friendly and helpful, and I can honestly recommend "Public Storage" to everybody !!!

Happy Customer

Walked in my service was quick and easy I was in and out