Public Storage - Fountain Valley - 17300 Newhope Street

Misleading advertisement

Prices go up by a lot every few months. My 10x10 upstairs unit now online shows regular price at $255 but they raised my price to $381. No one can explain why. Requested price adjustment but no one could help. They told me to downsize. No carts, bathroom locked sometimes and no one in the office. No light inside the unit. Upstairs gets hot. Positive is that’s it’s clean and secure. Code in every door and elevator.

Cart-less

It is a very large facility they have one cart. I had to carry my stuff over 100 feet. I’m on the second floor down the second hallway. I just moved from another facility that had a cart at every door for what you’re paying, Absolutely unacceptable. Martha, the manager is very nice. She actually went and retrieved the one cart for me after I had walked all over the facility looking for it.

Easy, friendly and fast!

I need a short term solution for storage as I move things to my daughter’s home. Martha made everything easy, fast and nice! The units are clean, security is excellent and it is just the deal I needed. Thank you so much!!

fats and good deal

fats and good deal

Good deal.

We rent the !0 ft x 10 ft at Public Storage. Take a short time to signs up and finished papers work. Everything you need for your storage are available at office. We glad with the process . Convenience and simple. what about $1 first month. Thanks

Martha

Martha, the manager at location that I rent is truly professional and kind. She walks me through all the option and patiently explaining all details. Thanks. Good job, Martha!

Review

Martha was a great source of information as well as her customer service skills. All around it was an excellent experience.

Excellent service

Excellent service. Very clean.

I've had a storage unit for 4 years and the device they provided me was outstanding! Whenever I needed help with anything they were supportive and understanding. Truly a wonderful experience!

Martha was very helpful! This was by far the best experience I have had especially in this district. (More so than the manager sad to say).

This is by far my favorite location. I had been searching for a storage space for months and would end up at places with horrible customer service. Now that I found this place and met Martha I know that my belongings are in good hands.

Easy process

Renting a storage unit and getting everything squared away was eaay.

A few exceptions

We have been with PS for 9 years. The thing that bothers me the most is the commercial that says well lit. A 60 watt light bulb is not well lit and neither is hallway lights spaced 5 units apart. That and the weeds need to be taken care of along with a faster authorization to repair the ONLY bathroom. However, MARTHA is the best manager you have ever had at this storage place. make sure that you keep her forever.

Great service with a nice clean unit

The service was nice and pleasant. Quick setup with no hassle. The unit is nice, clean and well lit. Location is near my home with easy access. I cannot ask for more. Thanks, Peter Pham

Easy transaction, pleasant and helpful staff, clean facility.

The experience of renting a storage unit was very easy and I appreciate how helpful the staff was when I stopped by to finalize everything.

Martha was friendly and helpful. Thank you!

Martha was friendly and helpful. Thank you!