Prime Storage - Windsor

Thumbs up

The Prime people, Amber and Shawn. Were very friendly and welcomed me with smiles . Had to make some changes when I got there and it was no problem . The hours are great. And it's very clean. Great place to store your stuff.

Great friendly staff and price is right!

Overall great experience! I definitely had an easy move in and forgot a lock and the staff member got right on it to get me one and bring it over to the unit for me! Thanks again for such a smooth transition!

There was better management before the new managers to go over

Prices just keep going up and their pest control is an issue

Great customer service.

Very clean and safe place for storage.

Like the facility, but surprised by cost change.

Unpleasantly surprised by notice that prepayment would not guarantee free month storage. also taken aback that an insurance fee would be charged.

Better deals elsewhere

You bought this place took away the pay 5 months get one free plus increased rate and adding ins requirements it is not a car or a mortgage. I would probably choose anywhere else if I could

Satisfied customer to jaded consumer ...

I've had my 10x25 unit for 5-6 years now. Cleanliness, security and overall appeal were major factors in my decision to go with the previous owners. Rent increases were expected and reasonable over time. When the changeover to Prime was announced, I was fine with that. In fact, I commented to the office person AND Prime corporate person who was on-site, that I was happy the rents remained unchanged. Imagine then, my surprise to receive an email notification of $43 mo/$516 annual increase. Moreso, the gut-punch presence of large 'AFFORDABLE' hanging signs visible everywhere as I drove to the unit that same day. Suddenly, my unit became re-valued as 'prime (or Prime!) real estate, deemed worthy of a $43 monthly increase because of it's 'convenient location' near the entrance. That makes it no longer ordinary, nor affordable (to me.) Now, maybe this is standard practice in the corporate business of rentals, but it was a sobering reminder that, despite all the 'blah blah' about being happy to serve MY storage needs, Prime is still in it for their profit. Okay, I accept my part in becoming complacent over time about paying more for storing 'stuff' of less value. But, now paying for storage is no longer a necessary convenience, it's a 'Prime' dinner table topic with a sour taste. My 'YES' recommendation is conditional, with a 'buyer beware' heads-up to others that even in the world of storage unit real estate, one will pay for the 'drive-up view'.

Affordable, clean storage

The prices are fair and the hours of accessibility are great too.

It is also possible to store items for sports or hobbies.

It's all fine, the receptionist is nice, the area is clean, and the hours are convenient

Review of facility

So far things seem to be well, the office staff was wonderful. My only complaint is that your company will not be offering the pay 5 months and get one free which we have been doing since 2008. This was very helpful as the storage monthly rent is high. I have recommended this facility over the years because of this offer. Please consider bringing it back, thanks.

Prices need to be kept lower.

Prices need to be kept lower. Nothing further to report.

Opinion on New Ownership

Really liked National Storage. Someone was always on site, night and day. Since prime has taken over, communication wasnt clear at first. Then they changed the way to enter the gate code and just tapped the instructions at the key pad. Not very clear on how to enter it the new way. Should have emailed the instructions so I would be better prepared instead of trying to figure it out in the dark at 10 at night 10 times.

Good enough

It's a nice storage place but the prices have gotten really high and I see no reason for it. The unit just sits there collecting money and I'm at the point where I won't be able to afford it. I'm always hunting for a better deal and if I find one I'll have to leave.

Good enough.

It's a good place but has gotten really expensive and I see no reason for it. It's not because of the gas prices or the bad economy. After all, the storage unit just sits there collecting money.

Nice facility and helpful staff

First time renting a storage and the process was quick and easy. The facility is easily accessible with a security gate. It is located right off the freeway which makes it easy to get to. The staff was very helpful, Amber made the process of signing up painless. Both Amber and Summer were polite professional and pleasant making this a wonderful experience.