SmartStop Self Storage - Vallejo - 1401 Enterprise St

Overall ok

Wilson, Juan, Davi, great guys, easy to deal with and talk to.Overall the staff is friendly. Management? Now that's a different review entirely. Price change to over double with out notice, however they have a different story of course.

Bad c.s.

C.s. is bad but pricing is okay

What

Amazing customer service he explained everything to mf that was necessary

Damage

So I rented a space but couldn’t tour it due the other occupants still in the unit. I came back the next after next to see that the outside panel was damaged. As if the storage manager had to break in to remove the items or the former tenants came back to get their stuff. Either way I have tried to get in touch with the manager on site and every time he seems to be unavailable. I would like to know what will be done about the damage and to know my stuff is secure and I won’t be responsible for.

Very friendly helpful and professional

The lady and the gentleman at the front desk are very friendly and helpful the gentleman at the front desk even help me to retrieve my keys when I accidentally lock them inside my car

Serious rodent infestation ongoing, throughout this facility

This storage has an unabated rat and mouse infestation going on unabated for years. I wish I had read the Yelp reviews and not relied on the reviews I see here on SpareFoot. Within two months there were rat feces and rats chewed holes through the walls in my unit. I have posted photos from when I moved out on Yelp. Rodent urine and feces ruined upholstery and rugs. Chewed through several boxes.The management has done nothing to try to fix this problem. Do yourself a favor and read all the Yelp.com reviews on this property before you make the same mistake I did.

Very friendly staff

Staff was very helpful and was worth the price

Thorough

Very friendly courteous and professional. Thank you.

Good Storage Company

Good location and conveniently located.

Quick and easy

Quick and painless to enter and register

works for me

Competitive pricing and good service. It was easy to get signed up and so far so good.

Hallway had dirty clothes when I moved in

doorway is damaged a bit and the screws that hold the latch onto the doorway are stripped. when the door is closed they can't come out so its not a big deal but just shows the upkeep

Nice Customer Service

Needed a storage on a short notice and lucked up on this place. Brandon was were helpful and friendly.

Great location

Manager was very kind. Unit was clean and manager lives on site

Good customer service and unit so far.

Good customer service and unit so far.

Pricing is probably the best you’ll find out here

Had an appointment at 9:30am wasn’t seen till 10:00 and couldn’t get everything done because I had another appointment scheduled that catered to the 9:30 appointment

Great prices, easy setup

The prices were great, and it was easy to get set-up online.

Same day services

Good customer service Assist manager was very helpful.