Public Storage - Scottsdale - 8615 E McDowell Rd

No person at the location

could not find our parking area for our trailer . Homeless ppl living in units . No person on site to help. Do not recommend this place at all !!!!!!

No human employees !

So we had reserved a parking space for our trailer on Dec 31 ,2024 on the phone yet when we got there there were no employees , and it looks like there is no office on site ! We had NO IDEA where our spot was and nearly got stuck in the maze of storage units looking for our number.. all while driving a large pickup with trailer down narrow lanes !!!! Another renter told us that he thought those numbers were near the entry. How in the heck would we have known that !? And with no person available in the office to ask for help . I tried calling the тАЬhelpтАЭ phone number and just got a phone runaround that was never answered by a human either. We found our spot and locked everything up tight because we saw several people LIVING in storage units looking!!!!???? So they get a cheap place to live I guess but since there are no employees no one even knows !! I hope my trailer is still there when I go to check on it . Never again at this placeтАж..ЁЯШб

Easy process

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Got set up and into storage fast/same day

They made it super easy. Everything was online. Was in locker within 1-2hours.

Great management at the location where...

Great management at the location where i rent

Great service

This was great, the people were very helpful.

Sketchy AF at night

Sketchy AF at night! None of the lights work in my row (on the street level or in my unit - I even tried replacing the bulbs,) I mentioned it to the manager, and she might as well of laughed in my face! Stated that she has been asking for that for almost a year, and upper management could care less. I didn't realize "Public Storage" was so broke...

My visit was quick and easy

My visit was quick and easy. The manager was amazing handled all my needs with pleasure !!

Had an excellent experience dealing...

Had an excellent experience dealing with everyone. Thank you.

Great !

Great ! Easy! Great price !

Johnny and Mikaila gave excellent...

Johnny and Mikaila gave excellent service at the McDowell location in Scottsdale. I greatly appreciate both of them.

It will not let me tap on all 5 stars

It will not let me tap on all 5 stars. But you all at Public Storage are truly top notch.

Great experience!

Great experience!! Would definitely recommend to friends and family

Anthony was polite and helpful. Knew his stuff. Asked if we needed any other stuff to make our move easier.

Anthony was quite helpful with my move out process. Great customer service. Will definitely use in the future.

Great service and pricing. Anthony was fantastic in helping me find the exact space needed. Great jib!

Incredibly friendly service from Garry & Anthony, answered all my questions in a timely manner and were very professional. Best experience I've ever had at storage facility. Would recommend to everyone. Came in as a stranger left with two new friends ????

I keep hearing that they are going to ...

I keep hearing that they are going to cut the existing locks off, I heard this since the day I moved in & it hasn't happened yet. It is nearly impossible to get to the gate from the inside to put in my code to get out & I was not able to pick my own code I had to memorize the steps of numbers given to me hard to get into & hard to get out

Public Storage

Professional staff, clean grounds . Very nice experience.

5 starts

The level of customer service was beyond and above by Anthony.