StorQuest - Phoenix / Portland

Don’t rent from this specific StorQuest (1096)

The management at StorQuest (well at least the lady I always see there), have been incredibly frustrating to deal with. Here's what happened: Initially, from March until about I was paying about $100 for a 10x15 unit. However, after just three months, the price skyrocketed by over 60% to approximately $162. This sudden and steep increase was shocking, prompting me to contact customer service. They agreed to reduce the price down to $100, but only for two months. Adding to the frustration, I was late with this month's payment… which is not good but I addressed it. Despite having sent a check, I was informed that I would not be able to access my unit until they received the check by mail. They stated that they automatically lock out tenants after 11 days of no payment, and claimed there was nothing they could do, even though they knew the check was expected within 5-7 business days. I'm currently trying to move my belongings to a 15x20 unit at Extra Space Storage for $100, but the lockout has delayed my plans. I've already escalated the issue to the District Manager and I’m waiting to hear back. A complaint with the Better Business Bureau is my next step. This situation is beyond frustrating. I strongly advise against renting at StorQuest 1096 and urge caution if considering any StorQuest facility. Ending on a positive note, the facility clean and well-lit.

Quick & Easy.

Sylvia (on-site) was efficient in getting paperwork addressed, clear on all access & payment instructions and patient with a 1st time self storage customer.

Very clean and secure place

I was surprised at how clean this storage facility was. It's worth the slightly higher prices.

Surprised in a good way!!

Storquest came through in a big way for me!! I needed a place to store all of my stuff before loosing it all due to having to move out before being locked out. They not only had the size storage space I needed, they had immediate availability!! The price was right. Customer service was excellent! Manuel was very helpful and knowledgeable concerning my needs and getting them amen care of quickly. If it hadn't been for Storquest and Manuel, I might have lost everything I own. Thank you so much! The place is extremely clean and we'll kept at all times!! It's very secure. 5 STARS ALL THE WAY!!!!

Overall great service from start to finish.

I called, reserved and moved in on the same day. That’s pretty great service during a pandemic.

Great customer service

I was in and out in less then 30 mins took a tour was very comfortable knowing my stuff with be safe there with security on site 24/7 and every unit has alarms I would definitely recommend to anyone