CubeSmart Self Storage - Scottsdale

? 1 Star – Predatory Rate Increases, Zero Added Value

? 1 Star – Predatory Rate Increases, Zero Added Value CubeSmart’s business model appears to be nothing more than systematic price gouging. They raise rates every six months by more than 25%, with no explanation, no added services, and no increase in benefits whatsoever. The unit stays the same. The access stays the same. The service stays the same. Only the price skyrockets. There is no justification for these increases other than exploiting customers who have already moved their belongings in and are inconveniently “locked in.” This is not inflation. This is not market adjustment. This is a deliberate, recurring cash grab. What makes it worse is the complete lack of transparency or accountability. No improvements, no upgrades, no communication—just a notice saying “pay more or leave.” That is not customer service; it’s coercion. If you value fair pricing, honesty, or basic respect as a customer, look elsewhere. CubeSmart treats long-term customers as targets, not partners. I will not be renewing and strongly advise others to think twice before doing business with a company that rewards loyalty with repeated, unjustified rate hikes.

Yes great facility

Gloria was terrific! She really helped us get moved in

This was the easiest storage rental process

The paperwork was made very simple. Everything was done online. They even put a Welcome bag in my storage unit. They were very friendly and my unit was clean. We had clean carts to use. I didnﾃ｢竄ｬ邃｢t have to really meet anyone because they give you the option to come in whenever you want to. I thought it was quite clever and convenient to have a temporary lock on Your storage unit.

Great

Quick and easy reservation. Was able to make quick size switch.

Nice facility with good pricing and customer service

We recently moved to the Phoenix area and needed to find a climate controlled storage facility to use while we find our permanent housing. I found this CubeSmart location via a websearch (SpareFoot) and completed the rental process 100% online. The electronic communication was followed up by a phone call letting me know my unit was ready and the lock was inside the unit. Very happy with the process and facility. Highly recomend if you need a strorage unit.

Very nice and helpful staff members

Friendly and professional staff! Convenient storage unit location. Drive up unit fits my needs exactly!

Impressive

I wish I could afford the meighborhood

Delighted

Needed a 5 x 10 on short notice. They are located near me and i went to evaluate. Simple enrollment process, excellent service, clean room and convenient location. Entry and exit are easy and hours are convenient.

Great Experience

Wonderful experience. From phone call to assistance at office. To being shown the unit to move in day. Thank you

Great Experience

Great customer service, everything was easy, no hidden fees, and more than fair price.

very helpful and friendly

Always there when I needed them

Shane was excellent and made our move very easy.

Excellent facility and manage extremely helpful Thank you, Stanley Sklar

plenty of room for RV to park

good follow up and help from team in the office at location

Great facility.

Brianna was extremely helpful, both on the phone and in person. Her professionalism was exemplary.

周慮歳

Thanks Г°ЕёЛњЕ  I had my first thanks for the day

Last minute storage solution, exceeds expectations

Hi, we used CubeSmart Storage in Scottsdale after a few challenge occurred with a rental unit, leaving us to urgently find a quick solution. Kirk was fantastic and the place is great for any storage needs. Kirk was very helpful and knowledgeable while showing us around and helping us figure out a solution, during a time of needed efficiency and sense of urgency! Kudos and thank you! Andrew DeSett

Good job)

Management called to confirm our stay) thank u!

Everything worked out fine

I was told I was getting a twenty foot but they only had a ten foot space available. It worked fine but the price stayed the same. All is good

Quick & Easy !

Definitely recommend the online reservation option - promotions are not offered as a walk-in. Dharon was super helpful and a true Southern gentleman.

good, safe, clean, friendly,

nice friendly lady at front desk, helpful and positive